REFFERAL PROGRAM
YOU will get $10 off one treatment for EVERY person you directly refer to Illumina. Just have that person mention your name and we'll make note of the discount for the next time you come in.
APPOINTMENTS / DISCOUNTS
Please arrive 15 minutes before your scheduled appointment to ensure receiving your full treatment. If you arrive late, your session may be shortened in order to accommodate other appointments following yours. Depending upon how late you arrive, the full amount may be charged. Booking your next appointment prior to leaving will not only keep you on schedule but we'll take 10% off on each treatment over $45 for your next visit as well (Excluding The Zen Facial)! Discounts cannot be combined. The greater discount will be applied to your service.
CANCELLATIONS / NO-SHOWS
When canceling or changing an appointment, you must give 24 hours advance notice of the change. If you have to give less than 24 hour notice, we'd greatly appreciate if you would send a family member or friend in your place and in order to book your next appointment, we'll need credit card information on file. If we can't fill your appointment when you have given less than 24 hour notice, you will be charged 50% of your treatment. No shows or less than 3 hours prior notice will be charged 100% of the treatment.
GIFT CERTIFICATES / EXPIRATIONS
Gift certificates purchased for specific services can only be used for that service. Dollar amount paid can be used for other services. There aren't expiration date's on gift certificates, however, it's encouraged to use them within 1 year. All packages will expire within 12 months of the purchase date.
PRODUCT RETURN POLICY
Purchased products are eligible for a refund within 30 days if you’ve decided you don't want the item, it didn't meet your expectations or if you’ve had an adverse skin reaction. The product’s container must be 60% full. Please note that products purchased with gift certificates are not refundable. Any refund amount for products will automatically be store credit.
PRICING
CT sales tax is applied to all facials, waxing, and products. Pricing can change at any time throughout the year.
GRATUITIES
Gladly accepted by way of cash, check, or debit/credit card.
